Refund policy

Last updated November 9, 2026

This page explains when you get your credits back for Zodiac AI generations.

Failed generations

If a generation fails outright (the model errors out or refuses the request), your credits are returned automatically within minutes. If a result is produced but you feel it's clearly broken — wrong face, corrupted video, missing zodiac style — email us within 7 days with your order details and we'll review it for a credit refund.

Unused credits

Credit packs are refundable in full within 7 days of purchase as long as none of the credits in that pack have been used yet. Partially used packs are not eligible for a cash refund, but any remaining credits stay in your account and never expire.

How to ask

Email support@zodiacportrait.com with your account email and the order or job you're asking about. We reply within 2 business days and process approved refunds within 5 business days.

Questions? Email support@zodiacportrait.com.